HARRISBURG PA, Attorney General Shapiro today announced he has filed suit against the Philadelphia-based companies owned and operated by social media personality Dana Chanel. The suit alleges that Chanel, whose real name is Casey Olivera, along with co-owners, misled consumers and failed to deliver goods and services as promised.
Chanel uses her sizable platform on social media to promote many products, including credit repair services offered by Credit Exterminators Inc., later rebranded as Earn Company, LLC, and mobile app development services through Alakazam Apps, LLC. Chanel co-owns and operates Credit Exterminators/Earn Company with her sister, Cassandra April Olivera. She runs Alakazam Apps with her father, Nakia Rattray.
“Dana Chanel built a following online by presenting herself as a black woman-owned small business success story,” said AG Shapiro. “She advertised the products of her companies as a way for other black small business owners to achieve what she did. Then, she ripped off the same community she claimed to care about.”
The suit alleges how one consumer, who runs a non profit, paid Alakazam Apps $2,000 believing she would work directly with them to bring a custom app to life. She never received an app from Alakazam and contacted the company more than ten times via phone but never received a response or a refund.
The suit also alleges how one consumer signed up with Credit Exterminators with the understanding that, as part of the services she paid for, Credit Exterminators would resolve delinquent credit accounts on her behalf. Months after retaining Credit Exterminators, the consumer received a garnishment of wages letter from a creditor she believed Credit Exterminators had resolved. She received no refund or other relief and in total paid the company more than $2,000.
“It’s hard enough these days for workers in Philadelphia,” said AG Shapiro. “We can’t have bad actors breaking the law and making it even harder for folks to resolve their bad credit or keep their small businesses afloat.”
Consumers who feel they were victimized by Alakazam Apps, Credit Exterminators, and/or Earn Company are encouraged to file a complaint at www.attorneygeneral.gov/submit-a-complaint or contact the Bureau of Consumer Protection at 800-441-2555 or firstname.lastname@example.org.
The lawsuit was filed in the Philadelphia Court of Common Pleas by Deputy Attorney General Debra Djupman Warring.